Adobe Connect allows you to integrate your phone with a meeting room. The general steps to setup and use audio conferencing within Adobe Connect are as follows:
- Click on the My Profile link at the top right of the screen, and select My Audio Providers.
- Next, click on the New Provider button.
- Enter a name for this audio provider.
- For the status, select the Enabled option. (If disabled, all meetings using this audio provider will be unavailable).
- For Dial-In Numbers, please enter a list of numbers. This list is only for descriptive purposes, and is shown in the meeting description.
- Dial-In Steps: These are the steps which will be followed in order for Adobe Connect to dial into the desired audio conference.
- The first step must be a Conference Number, and the number entered should be the number of the phone/audio conference which will be used. Any numbers which are not toll-free must be prefixed with a "9". Only local and toll-free numbers may be used; no long-distance numbers are allowed.
- Optionally, you may add DTMF (Dial-Tone Multi-Frequency) steps to be executed after the conference number is dialed. A DTMF step allows you to define such things as an access code, which may be required in order to join the conference.
- Using a "Delay" step provides an opportunity to pause between or after one or more other steps. As an example, after dialing a conference number, you may need to wait a few seconds until the remote phone is ready to accept an access code. Please note: delay values are entered in milliseconds; thus, a value of 5000 would equate to 5 seconds.
In the above example, the software would dial into the number 12345, wait 2 seconds after connecting, and then send an access code of 1234567.
Please note: If you are using a local call (e.g. 410-xxx-xxxx), there is currently a limit of 3 to 5 simultaneous local calls. Thus, if 5 other meeting rooms are already actively connected to local numbers, you will be unable to complete the phone call.
- When you have finished entering all of the information for this audio provider, click on the Save button.
- Next, you need to create an Audio Profile. Go to "My Audio Profiles", and click on the New Profile button.
- Select the audio provider that you have created above, and enter a name for the new audio profile. When you are finished, please click on the Save button.
- To use the audio profile (conference phone line) within an Adobe Connect meeting room, select the desired profile when creating a new meeting:
- Within the meeting room, you may then dial into the phone conference via the following two steps:
- First, select the "Start Meeting Audio..." option in the Audio menu:
- Then, in the dialog box that comes up, please select the desired option(s). At a minimum, in order to join the phone conference and have the audio be present in a recording (of the meeting room), the "Using Phone" option must be checked.
In order for participants in the meeting room to be able to hear the telephone audio, or for audio from meeting room participants to be audible to those on the telephone, the "Start broadcasting telephony audio" option should also be selected.
The options shown may be adjusted later via the Audio menu (which will show additional and different choices once audio has been "started").
When ready, click on the "Start" button.
- First, select the "Start Meeting Audio..." option in the Audio menu:
- Once your meeting is over, please remember to disconnect from the audio conference via the "Stop Meeting Audio" option in the Audio menu:
