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About Adobe Connect

About Adobe Presenter

How Do I...

Uses for Adobe Connect (Use Case Scenarios)

Frequently Asked Questions (FAQs)

Known Issue

 

Still need help?

After reviewing the contents of this site, if you still need assistance please e-mail connectsupport@jhu.edu.

Below are the 31 labels used in Adobe Connect Help listed alphabetically. Click on a label to see its associated content.
add-in, alerts, android, apple, browser, collaboration, critical_notifications, discussion, explorer faq, flash, how-to, internet, ios, knownissues, layouts, login mac, mavericks, meeting, microsoft, mobile, osx, policy, presenter, safari, sharing
terms, use, use-case, windows
We've been preparing for the minor update of Johns Hopkins instance of Adobe Connect from 9.3.1 to 9.4.2  This should include some improvements to the Whiteboard functions. For more information on fixes in this version see:  https://helpx.adobe.com/adobe-connect/release-note/connect-942-release-notes.html We are planning the upgrade to production connect.johnshopkins.edu. on 8/13/2015 The maintenance would be done between 4AM - 7AM Eastern.…
We are planning to upgrade production servers to Adobe Connect 9.3.1 version on 5/21. The upgrade will take place during the maintenance window between 4am and 7am (Eastern). What is new? Introducing Adobe Connect 9.3 
The ISIS team is migrating database servers on April 23rd from 4-7 AM (Eastern).  One of the databases affected is for Adobe Connect (connect.johnshopkins.edu). We will be shutting down Adobe Connect prior to their migration, and bringing it up after the migration.  Adobe Connect will not be available during this period. 
We are currently investigating an issue with routing toll-free calls for the Audio Conference Bridge; local calls are not affected. The issue started late afternoon on Thursday, February 5, 2015. Update: Monday, February 9th: The issue with toll-free calling has been resolved by the toll-free SIP Provider.  It is working this morning. 
This week there was an update to Microsoft's Enhanced Mitigation Experience Toolkit (EMET) that was distributed to Hopkins managed PCs.  Since then we have had reports of Internet Explorer crashes when attempting to launch an Adobe Connect meeting. Solution: 1. Launch EMET via  Start > All Programs > Enhanced Mitigation Experience Toolkit > EMET GUI2. Click on Apps (top of page)  3. Locate the row for iexplore.exe4. Locate the column for EAF+5.…


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