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About Adobe Connect

Help with Adobe Connect

About Adobe Presenter

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Uses for Adobe Connect (Use Case Scenarios)

Frequently Asked Questions (FAQs)

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As part of the ongoing efforts to mitigate the recent ransomware attacks, IT@JH may be required to restart our servers this evening. We are currently scheduling the restart after midnight tonight (5/16/17). This will disconnect any meetings in session at the time, and require you to reconnect. We apologize for the short notice and inconvenience this may cause.
Google Chrome 56 now blocks Flash content by default. You will need to add to the list of sites allowed to use Flash. Steps to allow "" to use Flash are now included in Check the version of Flash Player and Adobe Connect Meeting Add-In
Good Afternoon We're currently investing a new issue preventing toll-free calls from Adobe Connect today (9/26/2016) via the phone bridge/universal voice. Local calls are going through as they're handled by a different provider. We've opened a ticket with the vendor providing the toll-free call service.  We do not have an ETA for resolution at the moment.  We will keep you updated as we learn more.…
We are currently investigating an intermittent issue with routing toll-free and local calls for the Audio Conference Bridge. The issue started Wednesday, August 31, 2016. In the event you encounter an issue with the Audio Conference Bridge with your meeting room,…
There is currently a quota accounting issue in JHU's Adobe Connect. The application is reporting much higher use than actual active meeting participants. This is then causing the application to incorrectly believe JHU is exceeding the concurrent license limit. This is preventing users from accessing Adobe Connect meetings with the message "the user limit for this account has been exceeded". IT@JH is actively working with Adobe Support on the issue. On Wednesday afternoon,…

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