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About Adobe Connect

About Adobe Presenter

How Do I...

Uses for Adobe Connect (Use Case Scenarios)

Frequently Asked Questions (FAQs)

Still need help?
After reviewing the contents of this site, if you still need assistance please e-mail connectsupport@jhu.edu.
Below are the 11 labels used in Adobe Connect Help listed alphabetically. Click on a label to see its associated content.
critical_notifications, faq, how-to, knownissues, login, meeting, policy, presenter, terms use, use-case

There will be maintenance occurring on Thursday, February 2, 2012 beginning at 11:00 PM and ending no later than midnight.  Please note that, during this time, Adobe Connect will not be available for use.

If you are encountering a (stuck) grey screen when trying to access a meeting room, you may need to perform one or two steps to correct the problem:

1.  Please update your version of the Adobe Flash player (if not already done) to the latest version.

The latest Adobe Connect add-in apparently requires version 10.2 or higher of the Adobe Flash player.  If you are using an older version of the player, then you may be unsuccessful when attempting to access a meeting room. …

Read more…

Versions 10.3.181.22 and 10.3.181.23 of the Adobe Flash player may prevent your computer from seeing PowerPoint presentations within Adobe Connect.  Version 10.3.181.26 or later of the Flash player should correct this problem.  Alternatively, you may install the Adobe Connect Add-in (available from https://connect.johnshopkins.edu/common/help/en/support/downloads.htm), which avoids the usage of the Flash player within meeting rooms.

We will be performing maintenance on Monday, June 28, 2010 beginning at 8:30 am and ending no later than 10:30 AM. Please note that, during this time, Adobe Connect will not be available for use.

The maintenance scheduled for Monday, March 1, 2010 has been completed.

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