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About Adobe Connect

Help with Adobe Connect

About Adobe Presenter

How Do I...

Uses for Adobe Connect (Use Case Scenarios)

Frequently Asked Questions (FAQs)

Known Issue

Relevant Pages

 

Still need help?

After reviewing the contents of this site, if you still need assistance please e-mail connectsupport@jhu.edu.

Good Afternoon We're currently investing a new issue preventing toll-free calls from Adobe Connect today (9/26/2016) via the phone bridge/universal voice. Local calls are going through as they're handled by a different provider. We've opened a ticket with the vendor providing the toll-free call service.  We do not have an ETA for resolution at the moment.  We will keep you updated as we learn more.…
We are currently investigating an intermittent issue with routing toll-free and local calls for the Audio Conference Bridge. The issue started Wednesday, August 31, 2016. In the event you encounter an issue with the Audio Conference Bridge with your meeting room,…
There is currently a quota accounting issue in JHU's Adobe Connect. The application is reporting much higher use than actual active meeting participants. This is then causing the application to incorrectly believe JHU is exceeding the concurrent license limit. This is preventing users from accessing Adobe Connect meetings with the message "the user limit for this account has been exceeded". IT@JH is actively working with Adobe Support on the issue. On Wednesday afternoon,…
  We've been preparing for the Migration of Adobe Connect 9.4.2 content from the San to the new NAS cloud share. This change should be transparent to users while enhancing/increasing storage capabilities. Production Change - #C25064– conn-2691 We are planning the upgrade to production connect.johnshopkins.edu. on 9/24/2015 The maintenance would be done between 4AM - 7AM Eastern.  There will  be brief downtime while configuration files are changed and the services restarted.…
We've been preparing for the minor update of Johns Hopkins instance of Adobe Connect from 9.3.1 to 9.4.2  This should include some improvements to the Whiteboard functions. For more information on fixes in this version see:  https://helpx.adobe.com/adobe-connect/release-note/connect-942-release-notes.html https://helpx.adobe.com/adobe-connect/release-note/connect-942-release-notes.html We are planning the upgrade to production connect.johnshopkins.edu.…


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