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About Adobe Connect

About Adobe Presenter

How Do I...

Uses for Adobe Connect (Use Case Scenarios)

Frequently Asked Questions (FAQs)

Known Issue

 

Still need help?

After reviewing the contents of this site, if you still need assistance please e-mail connectsupport@jhu.edu.

Below are the 31 labels used in Adobe Connect Help listed alphabetically. Click on a label to see its associated content.
add-in, alerts, android, apple, browser, collaboration, critical_notifications, discussion, explorer faq, flash, how-to, internet, ios, knownissues, layouts, login mac, mavericks, meeting, microsoft, mobile, osx, policy, presenter, safari, sharing
terms, use, use-case, windows
This week there was an update to Microsoft's Enhanced Mitigation Experience Toolkit (EMET) that was distributed to Hopkins managed PCs.  Since then we have had reports of Internet Explorer crashes when attempting to launch an Adobe Connect meeting. Solution: 1. Launch EMET via  Start > All Programs > Enhanced Mitigation Experience Toolkit > EMET GUI2. Click on Apps (top of page)  3. Locate the row for iexplore.exe4. Locate the column for EAF+5.…
We are experiencing some intermittent issues with the Toll-Free calls disconnecting around 23 minutes again.  We've verified the issue with at least ATT's 888-651-5908.  We've notified our Toll-Free provider and hope it gets resolved soon.    Update as of October 29th Our Toll-Free Provider believes they have resolved the issue last night. Our logs do show calls with one hour or longer duration. If you experience any future call drops, please let us know at connectsupport@jhu.edu.
There is an issue with the latest Flash Player 15.0.0.152 crashing on Macs (at least Mac OS X 10.9 Mavericks)Adobe is aware of the issue and Flash Player team is working to provide a fix soon. Workaround: Install and use the Adobe Connect meeting add-in on Mac as the issue only exists when meeting is launched in browser's Flash Player.Download: http://helpx.adobe.com/adobe-connect/kb/latest-connect-91-addin.html  If you are using Mac OS X 10.9 and Safari,…
Labels: mac, osx
We are experiencing an issue with our toll-free SIP provider dropping conference calls after 23 minutes.  We believe this started on or about August 25th. We are currently investigating with our toll-free SIP provider.  Resolved: Since Monday, Sept 8th: we continue to see ATT and Verizon toll-free calls last longer than 23 minutes.  We believe the issue is resolved. 
Issue: Since the upgrade to Adobe Connect 9.1.2, we've encountered a few cases where meeting hosts (who were not the meeting owner) would get the error "No authorization" when they tried to change the recording access type (e.g., from private to public).  And they were able to do so prior to the upgrade. Solution: Have the affected person go to http://connect.johnshopkins.edu and click on the blue "Sign In" button.  This should resolve the issue.  Please contact connectsupport@jhu.…


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