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About Adobe Connect

Help with Adobe Connect

About Adobe Presenter

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Uses for Adobe Connect (Use Case Scenarios)

Frequently Asked Questions (FAQs)

Known Issue

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Still need help?

After reviewing the contents of this site, if you still need assistance please e-mail connectsupport@jhu.edu.

In order to accommodate planned Primary SIP server maintenance, we temporarily switched Adobe Connect to use Secondary SIP registration point. SIP server maintenance is now complete, and we need to revert Adobe Connect configuration changes to use Johns Hopkins Primary SIP registration point. We have scheduled this change for Thursday, April 19th 5-7AM (Eastern). Meeting audio may be interrupted during this maintenance.
In order to accommodate some planned Primary SIP server maintenance on Wednesday, April 11th, we will need to configure Adobe Connect to use JH's Secondary SIP registration point. We have scheduled our change for Tuesday, April 10th 5-6AM (Eastern). Meeting audio may be interrupted during this maintenance.
As of Sunday, Sept 10th, we're seeing meeting loading issues from customers who have not updated the  Adobe Connect Add-in. Please downloaded and install the latest Adobe Connect Add-in from the Downloads and Updates page now. https://connect.johnshopkins.edu/common/help/en/support/downloads.htm https://connect.johnshopkins.edu/common/help/en/support/downloads.htm under the section "Adobe Connect Add-in"   download add-in.png        
We've received a Bulletin from the Adobe Connect Team about an expiring certificate in their code base. In order to ensure uninterrupted service, they recommend updating to the latest version of the Adobe Connect Add-in (version 11.9.980.387) which can be downloaded from the Downloads and Updates page now. https://connect.johnshopkins.edu/common/help/en/support/downloads.htm https://connect.johnshopkins.edu/common/help/en/support/downloads.htm under the section "Adobe Connect Add-in"
Please be aware there is upcoming maintenance planned for July that will affect the availability of Adobe Connect services. Thursday, July 13th 12:00 AM - 6:00 AM (Eastern) Change CHG0038778 There is a planned IT@JH infrastructure change beginning at midnight. Adobe Connect will not be available during this period. This is the first part of the change, the second part will be the following Thursday.   Tuesday,…

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