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About Adobe Connect

About Adobe Presenter

How Do I...

Uses for Adobe Connect (Use Case Scenarios)

Frequently Asked Questions (FAQs)

Known Issue

 

Still need help?

After reviewing the contents of this site, if you still need assistance please e-mail connectsupport@jhu.edu.

Below are the 25 labels used in Adobe Connect Help listed alphabetically. Click on a label to see its associated content.
alerts, android, apple, browser, collaboration, critical_notifications, discussion, faq, how-to ios, knownissues, layouts, login, mac, mavericks, meeting, mobile, osx policy, presenter, safari, sharing, terms, use, use-case
We are experiencing some intermittent issues with the Toll-Free calls disconnecting around 23 minutes again.  We've verified the issue with at least ATT's 888-651-5908.  We've notified our Toll-Free provider and hope it gets resolved soon. 
There is an issue with the latest Flash Player 15.0.0.152 crashing on Macs (at least Mac OS X 10.9 Mavericks)Adobe is aware of the issue and Flash Player team is working to provide a fix soon. Workaround: Install and use the Adobe Connect meeting add-in on Mac as the issue only exists when meeting is launched in browser's Flash Player.Download: http://helpx.adobe.com/adobe-connect/kb/latest-connect-91-addin.html  If you are using Mac OS X 10.9 and Safari,…
Labels: mac, osx
We are experiencing an issue with our toll-free SIP provider dropping conference calls after 23 minutes.  We believe this started on or about August 25th. We are currently investigating with our toll-free SIP provider.  Resolved: Since Monday, Sept 8th: we continue to see ATT and Verizon toll-free calls last longer than 23 minutes.  We believe the issue is resolved. 
Issue: Since the upgrade to Adobe Connect 9.1.2, we've encountered a few cases where meeting hosts (who were not the meeting owner) would get the error "No authorization" when they tried to change the recording access type (e.g., from private to public).  And they were able to do so prior to the upgrade. Solution: Have the affected person go to http://connect.johnshopkins.edu and click on the blue "Sign In" button.  This should resolve the issue.  Please contact connectsupport@jhu.…
Introducing Adobe Connect 9.1  


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