Skip to end of metadata
Go to start of metadata



About Adobe Connect

Help with Adobe Connect

About Adobe Presenter

How Do I...

Uses for Adobe Connect (Use Case Scenarios)

Frequently Asked Questions (FAQs)

Known Issue

Relevant Pages


Still need help?

After reviewing the contents of this site, if you still need assistance please e-mail

Please be aware there is maintenance planned for the week of June 26th that will affect the availability of Adobe Connect. Monday, June 26 12:00 AM - 6:00 AM (Eastern) Change CHG0038240 There is a planned IT@JH infrastructure change beginning at midnight.  Adobe Connect will not be available during this period. This is the first part of the change, the second part will be on Thursday.   Tuesday,…
As part of the ongoing efforts to mitigate the recent ransomware attacks, IT@JH may be required to restart our servers this evening. We are currently scheduling the restart after midnight tonight (5/16/17). This will disconnect any meetings in session at the time, and require you to reconnect. We apologize for the short notice and inconvenience this may cause.
Google Chrome 56 now blocks Flash content by default. You will need to add to the list of sites allowed to use Flash. Steps to allow "" to use Flash are now included in Check the version of Flash Player and Adobe Connect Meeting Add-In
Good Afternoon We're currently investing a new issue preventing toll-free calls from Adobe Connect today (9/26/2016) via the phone bridge/universal voice. Local calls are going through as they're handled by a different provider. We've opened a ticket with the vendor providing the toll-free call service.  We do not have an ETA for resolution at the moment.  We will keep you updated as we learn more.…
We are currently investigating an intermittent issue with routing toll-free and local calls for the Audio Conference Bridge. The issue started Wednesday, August 31, 2016. In the event you encounter an issue with the Audio Conference Bridge with your meeting room,…

Recently Updated

indicates a link that will navigate you away from this help site.


  • No labels