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About Adobe Connect

Help with Adobe Connect

About Adobe Presenter

How Do I...

Uses for Adobe Connect (Use Case Scenarios)

Frequently Asked Questions (FAQs)

Known Issue

Relevant Pages

 

Still need help?

After reviewing the contents of this site, if you still need assistance please e-mail connectsupport@jhu.edu.

As of Sunday, Sept 10th, we're seeing meeting loading issues from customers who have not updated the  Adobe Connect Add-in. Please downloaded and install the latest Adobe Connect Add-in from the Downloads and Updates page now. https://connect.johnshopkins.edu/common/help/en/support/downloads.htm https://connect.johnshopkins.edu/common/help/en/support/downloads.htm under the section "Adobe Connect Add-in"   download add-in.png
We've received a Bulletin from the Adobe Connect Team about an expiring certificate in their code base. In order to ensure uninterrupted service, they recommend updating to the latest version of the Adobe Connect Add-in (version 11.9.980.387) which can be downloaded from the Downloads and Updates page now. https://connect.johnshopkins.edu/common/help/en/support/downloads.htm https://connect.johnshopkins.edu/common/help/en/support/downloads.htm under the section "Adobe Connect Add-in"
Please be aware there is upcoming maintenance planned for July that will affect the availability of Adobe Connect services. Thursday, July 13th 12:00 AM - 6:00 AM (Eastern) Change CHG0038778 There is a planned IT@JH infrastructure change beginning at midnight. Adobe Connect will not be available during this period. This is the first part of the change, the second part will be the following Thursday.   Tuesday,…
Please be aware there is maintenance planned for the week of June 26th that will affect the availability of Adobe Connect. Monday, June 26 12:00 AM - 6:00 AM (Eastern) Change CHG0038240 There is a planned IT@JH infrastructure change beginning at midnight.  Adobe Connect will not be available during this period. This is the first part of the change, the second part will be on Thursday.   Tuesday,…
As part of the ongoing efforts to mitigate the recent ransomware attacks, IT@JH may be required to restart our servers this evening. We are currently scheduling the restart after midnight tonight (5/16/17). This will disconnect any meetings in session at the time, and require you to reconnect. We apologize for the short notice and inconvenience this may cause.

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