Issue: Error "The Selected Document Could Not Be Retrieved" when you upload a Powerpoint (PPT, PPTX)
We are investigating this recent issue.
There are two workarounds :
Workaround #1 - Convert the Powerpoint to PDF and upload the PDF
The issue seems to be affecting Powerpoint files (PPT, PPTX), not Adobe PDF nor PNG (image) files.
Workaround #2 - Upload the Powerpoint, then use the Share Pod to Select Document from 'Uploaded Files'
- you must be a Meeting Host to be able to see 'Uploaded Files'
- it will not work for guest access (users without a JHED userid/password)
In reality, the Powerpoint has been upload and converted, it just isn't displaying within the Share Pod.
- Upload the Powerpoint to the Share Pod
- When you get the Error, click on 'Cancel'
- Select Share Document again
- Select 'Uploaded Files'
- You should see the Powerpoint you just tried to upload
- Select the file and click 'OK' to display it in the Share Pod