There are two ways to contact the IT Help Desk: Call 5-HELP (4357) if outside of Hopkins call (410-735-4357) or submit a ticket online:
(Note: critical issues or issues that require patient/personnel information contact the IT Help Desk 5-HELP (4357).
SUBMITTING A TICKET ONLINE INSTEAD OF BY PHONE:
[If you do not wish to logon click the "Report a Problem" link toward the bottom of the page.]
Sign in using your JHED ID and password; please call the IT Help Desk (410-955-HELP(4357) or 410-735-4357 if you don't know your ID or password.
Click on the "IT Help Desk" tab and below you will see the "Report a Problem" section.
Input the information requested and click the "Submit" button to send your issue to IT Help Desk personnel for resolution.
You will get a ticket number confirmation by reply email.