As of Sunday, Sept 10th, we're seeing meeting loading issues from customers who have not updated the  Adobe Connect Add-in.

Please downloaded and install the latest Adobe Connect Add-in from the Downloads and Updates page now.

https://connect.johnshopkins.edu/common/help/en/support/downloads.htm
under the section "Adobe Connect Add-in"

 

We've received a Bulletin from the Adobe Connect Team about an expiring certificate in their code base.

In order to ensure uninterrupted service, they recommend updating to the latest version of the Adobe Connect Add-in (version 11.9.980.387) which can be downloaded from the Downloads and Updates page now.

https://connect.johnshopkins.edu/common/help/en/support/downloads.htm
under the section "Adobe Connect Add-in"

Please be aware there is upcoming maintenance planned for July that will affect the availability of Adobe Connect services.


Thursday, July 13th 12:00 AM - 6:00 AM (Eastern)

Change CHG0038778

There is a planned IT@JH infrastructure change beginning at midnight. Adobe Connect will not be available during this period. This is the first part of the change, the second part will be the following Thursday.

 

Tuesday, July 18th 3:30 AM - 6:00 AM (Eastern)

Change CHG0038887 

This is for additional troubleshooting of the IT@JH infrastructure change.  Adobe Connect will not be available during this period.

 

Thursday, July 20th 12:00 AM - 6:00 AM (Eastern)

Change CHG0038924

This is the second part of a planned IT@JH infrastructure change beginning at Wednesday midnight into Thursday morning.

We do not recommend running any meetings at the beginning of this change, and between 4:00 - 6:00 AM (when we will be doing testing).

Please be aware there is maintenance planned for the week of June 26th that will affect the availability of Adobe Connect.

Monday, June 26 12:00 AM - 6:00 AM (Eastern)

Change CHG0038240

There is a planned IT@JH infrastructure change beginning at midnight.  Adobe Connect will not be available during this period. This is the first part of the change, the second part will be on Thursday.

 

Tuesday, June 27 3:00 AM - 3:30 AM (Eastern)

Change CHG0038437

There is a planned IT@JH storage change on Tuesday, June 27th beginning at 3:00AM and should last 15 minutes.

This change will affect Adobe Connect services.  We do not recommend running any meetings during this change. 

 

Thursday, June 29 12:00 AM - 6:00 AM (Eastern) – has been cancelled

Change CHG0038241

This is the second part of a planned IT@JH infrastructure change beginning at midnight.  

Adobe Connect should remain available, however we do not recommend running any meetings at the beginning of this change.

 

If you have questions/concerns about these changes, please contact connectsupport@jhu.edu.


As part of the ongoing efforts to mitigate the recent ransomware attacks, IT@JH may be required to restart our servers this evening.

We are currently scheduling the restart after midnight tonight (5/16/17). This will disconnect any meetings in session at the time, and require you to reconnect.

We apologize for the short notice and inconvenience this may cause.

Google Chrome 56 now blocks Flash content by default. You will need to add connect.johnshopkins.edu to the list of sites allowed to use Flash.

Steps to allow "connect.johnshopkins.edu" to use Flash are now included in Check the version of Flash Player and Adobe Connect Meeting Add-In

Good Afternoon

We're currently investing a new issue preventing toll-free calls from Adobe Connect today (9/26/2016) via the phone bridge/universal voice.

Local calls are going through as they're handled by a different provider.

We've opened a ticket with the vendor providing the toll-free call service.  We do not have an ETA for resolution at the moment.  We will keep you updated as we learn more. 


Update: 9/27/2016

The toll-free provider seems to have resolved the issue around 6:15PM Monday evening.  We confirm that toll-free calls were successful last night. 

We are currently investigating an intermittent issue with routing toll-free and local calls for the Audio Conference Bridge. The issue started Wednesday, August 31, 2016.

In the event you encounter an issue with the Audio Conference Bridge with your meeting room, our recommendation at the moment is to ask all of the meeting participants to either:

  1. All use VOIP only audio in the Adobe Connect room – this option would allow meeting recordings to capture visually shared materials along with audio from the meeting session.
  2. All use the Teleconference line for audio – this would not support recording both visual and audio materials from the meeting session, only visual materials would be recorded.



There is currently a quota accounting issue in JHU's Adobe Connect. The application is reporting much higher use than actual active meeting participants. This is then causing the application to incorrectly believe JHU is exceeding the concurrent license limit. This is preventing users from accessing Adobe Connect meetings with the message "the user limit for this account has been exceeded".

IT@JH is actively working with Adobe Support on the issue. On Wednesday afternoon, we performed an emergency shutdown and restart of services to
see if it would reset the quota accounting. Unfortunately, that did not resolve the issue and we are continuing to investigate a resolution. Please be aware that we may have to take the system offline to stop and restart Adobe Connect services as we attempt to resolve this problem.

We will continue to update this post as more information becomes available.

UPDATE ( 4:45pm on 2/4/2016): We’ve applied a temporary increase to our concurrent user license that should alleviate the immediate problem while we continue to work with the vendor to resolve the root cause. We’ll continue to monitor usage of Adobe Connect to ensure it is functioning as expected. If you encounter the error “the user limit for this account has been exceeded” please report it to connectsupport@jhu.edu immediately.

 

 

We've been preparing for the Migration of Adobe Connect 9.4.2 content from the San to the new NAS cloud share.

This change should be transparent to users while enhancing/increasing storage capabilities.

Production Change - #C25064– conn-2691

We are planning the upgrade to production connect.johnshopkins.edu. on 9/24/2015

The maintenance would be done between 4AM - 7AM Eastern.  There will  be brief downtime while configuration files are changed and the services

restarted.  The update is not expected to take the full maintenance period.

A notification will be sent after the upgrade is completed.

We've been preparing for the minor update of Johns Hopkins instance of Adobe Connect from 9.3.1 to 9.4.2

 This should include some improvements to the Whiteboard functions.

For more information on fixes in this version see:  https://helpx.adobe.com/adobe-connect/release-note/connect-942-release-notes.html

We are planning the upgrade to production connect.johnshopkins.edu. on 8/13/2015

The maintenance would be done between 4AM - 7AM Eastern.  There will be brief downtime while the patches are applied and the services restarted.  The update is not expected to take the full maintenance period.

 A notification will be sent after the upgrade is completed.

 

We are planning to upgrade production servers to Adobe Connect 9.3.1 version on 5/21. The upgrade will take place during the maintenance window between 4am and 7am (Eastern).

What is new? Introducing Adobe Connect 9.3 


The SIS team is migrating database servers on April 23rd from 4-7 AM (Eastern).  One of the databases affected is for Adobe Connect (connect.johnshopkins.edu).

We will be shutting down Adobe Connect prior to their migration, and bringing it up after the migration.  Adobe Connect will not be available during this period. 

We are currently investigating an issue with routing toll-free calls for the Audio Conference Bridge; local calls are not affected. The issue started late afternoon on Thursday, February 5, 2015.

Update:

Monday, February 9th: The issue with toll-free calling has been resolved by the toll-free SIP Provider.  It is working this morning. 

This week there was an update to Microsoft's Enhanced Mitigation Experience Toolkit (EMET) that was distributed to Hopkins managed PCs.  Since then we have had reports of Internet Explorer crashes when attempting to launch an Adobe Connect meeting.

Solution:

1. Launch EMET via  Start > All Programs > Enhanced Mitigation Experience Toolkit > EMET GUI
2. Click on Apps (top of page)

 
3. Locate the row for iexplore.exe
4. Locate the column for EAF+
5. Uncheck the box that's the intersection of iexplore.exe and EAF+

6. Click on OK button (bottom of page)
7. Close the EMET GUI (red X in the upper right)
8. Restart Windows